FAQ

 

Q. Are all of your ingredients Natural & Organic?

A. Absolutely, all of our ingredients are Natural. However, there are still a few of our ingredients that are not certified organic.  All of our botanical essential oils and most of our carrier oils and bases are organic.  As a small startup company, we are continually and tirelessly working on higher quality and sustainably sourced ingredients. Our short-term goal is to be completely certified organic; and in the near future, we hope to be growing and distilling our own essential oils.

 

Q. How long do the products last? 

A. Customers will notice that there is no expiration date on our bottling. That's because of several reasons:

1. Every bottle of Serum & Mist is handcrafted upon ordering to ensure that you have the freshest product available to you when you order.  Even those of our products that are available for purchase from our stockists were handcrafted for the retailers who ordered them for immediate availability to their customers.  But rest assured that every bottle is packed with so many of Nature's best anti-bacterials and anti-fungicidals that it will still be just as fresh and effective as the day it was made for months, perhaps even a year or two - provided you ensure of the following conditions: 

  • Keep your Ellume Naturals product AWAY from direct exposure to sunlight and heat. Our amber brown bottles will help protect the formula; but prolonged and repetitive exposure to direct sunlight and heat will eventually result in the dissipation of some of the nutrients of our oils and extracts.
  • Twist and close the cap on your Serum or Mist tightly to avoid spills and dissipation/evaporation.

 

Q. How long does it take to receive my order?

A. Every order placed before 5pm PST will be processed by 12pm the following day.  Once your order is processed, you will receive an email from us confirming our receipt of your order and approximate date of formulation and shipping.  Barring weather/holiday/shipping services conditions, you will receive your order via UPS or USPS within 5-7 business days.

 

Q. Do you accept/handle international orders?

A. As an organization that is strongly rooted in Sustainability, we are very conscious of our imprint on the Earth and our carbon footprint. For this reason, we have chosen to not accept/handle international orders beyond U.S. borders. 

 

Q. What is your return policy?

A. At Ellume Naturals, we understand that not all skincare may work for everybody, and we are sensitive to your needs for your individual skin/hair type.  If, for any reason, you are not entirely satisfied with our products, we will refund the price of your order upon receipt of your returned items.